PPI Claim Payment Protection Insurance Save and Claim Limited

Frequently Asked Questions 

We are sure that you will have lots of questions about your PPI Claim(s). If so, then you are like many of our clients who have lots of questions about the claims process, the industry, their individual circumstances regarding making a claim and of course about Save & Claim.

Below is a selection of the most frequently asked questions? If the details below don't provide the answers you are looking for, then please don't hesitate one of our friendly team.

Call Us FREE on 08000 70 60 70 - Our specialist advisors are on hand to help and advise you.

Q. What is PPI?

A. PPI (or Payment Protection Insurance) policy is usually sold alongside loans, mortgages, credit cards or any other financial agreements as a form of cover in cases of accident, sickness and unemployment where you can no longer afford to repay your lender.

Q. How do I know if I have been sold PPI?

A. Your bank or loan statements should itemize ‘PPI' as a separate charge and so checking these is documents is probably the quickest way to establish whether you have a PPI policy or not, although this may not apply to cases such as single premium PPI. If you are unsure, or cannot locate or understand your loan, mortgage or credit card statements then ring one of our specialist advisors.

Call Us FREE on 08000 70 60 70 - Our specialist advisors are on hand to help and advise you.

Q. How can I claim back my PPI?

A. All banks offer a free complaints service and you have the power to lodge a complaint on your own behalf. Save & Claim remove the burden from you and will handle your complaint efficiently from start to finish - we will work to the best of our abilities in order to reclaim the full amount of money owed to you. With years of experience in dealing with these challenging procedures and processes, our aim now is to making our clients PPI claim as easy as possible. If you want to ensure that you get your refund as soon as possible, then making your claim through us really is the best way to go about it. Our experience ensures we have all the strategies in place to make sure your claim goes through quickly and without a hitch. Simply complete our Start Your Claim on-line form and get the ball rolling. Start Your Claim

Q. Why choose Save & Claim?

A. Save & Claim have been successfully dealing with client PPI claims since 2008. To date Save & Claim have successfully recovered over £12m for over 3,500 clients with over a 90% claim success rate. By choosing Save & Claim to reclaim your PPI refund means you are entrusting with a hugely successful company and aren't putting yourself at risk by making a claim by yourself or by other means. Feel free to visit our Testimonials page to see what some of our recent clients think of us.

Q. What are your opening hours?

A. Save & Claim opening hours are Monday to Friday 9:00am to 8.30pm, closed Saturday and Sunday also on Bank Holidays.

Q. How much will Save & Claim charge me to win my claim?

A. Save & Claim will take 25% or 30% (plus VAT) of any financial benefit you receive as a direct result of any reclaimed premiums and interest received back on the clients behalf, 25% is payable on loan claims and 30% on mortgage and credit card claims. We proudly operate on a No Win - No Fee basis. Should we fail to succeed in reclaiming your monies back then it won't cost you a penny. Unlike many other Credit Management Companies CMC's we don't ask for any up front fees or deposit.

Q. How long will my claim take?

A. Most cases are dealt with within 8-12 weeks of the bank receiving your complaint. The Financial Services Authority (FSA) insist that all cases are investigated within this timeframe, but if your bank cannot keep to this deadline then we will liaise with the relevant authorities (Financial Ombudsman Service) to ensure a swift settlement to your claim. We have had claims that have been settled by the banks within as little as 3 - 4 weeks, but these are exceptional cases.

Q. Will making a claim affect my relationship with the bank?

A. NO. If you have indeed been mis-sold a product you are fully entitled to claim back your money. Banks have started to begrudgingly accept that they have done wrong and so reclaiming your PPI monies will not place any sort of ‘black mark' on your relationship with the bank.

Q. Any other enquiry...

A. If you didn't find the answer to your question on this page, then please do not hesitate to give a member of our specialist team a call, you can Call Us FREE on 08000 70 60 70 our friendly advisor's are on hand to give you expert advice and will promptly deal with any enquiries you may have. 

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