Terms & Conditions

1. Use of this site

The rights in the designs, pictures, logos, photographs and content of this site are owned by Save and Claim Ltd. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this site without the written permission of Save and Claim Ltd. You may view or print individual pages only for your own personal use.

2. Liability

We try to ensure the accuracy of all of the content. However, we do not accept any liability for the use made by you of the content. The content of this site should only be used for information purposes and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action. The site is for your personal use and is not to be used for any commercial purpose. As a result, Save and Claim Ltd will not be responsible in any circumstances for your loss of profits. Save and Claim Ltd will also not be responsible for any loss including wasted expenditure, corruption or destruction of data unless the loss results from something Save and Claim Ltd has done wrong. Save and Claim Ltd is not liable for any damages or losses resulting from your inability to use this site. Save and Claim Ltd cannot promise that the site will be uninterrupted or entirely error free. Because of the nature of the internet, the site is provided on an "as available" basis. Save and Claim Ltd will not be responsible to you if we are unable to provide the site for any reason beyond our control.

3. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

4. Changes to the terms

Save and Claim Ltd may change the site or these terms at any time. If you use the site after Save and Claim Ltd has changed the terms you will be bound by the new terms.

5. Governing law and jurisdiction

These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

Privacy Policy

Save and Claim Ltd is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The Information we collect and how we use it

If you respond to any of the requests for information in our feedback service you may as a result submit to us your email address. Access to your personal data, including your email address, is only provided to our staff and third parties who help us to process your enquiry. On each visit to our website the server will log your Internet Protocol Address (IPA) and the domain name of your Internet Service Provider (ISP) but none of your personal details can be derived from this information. We do not use cookies to collect data from our website

2. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. We use reasonable precautions to keep the information disclosed to us secure. However, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information. Our site contains links to third party websites that are not subject to this privacy policy. We strongly recommend that you read the privacy policy of any such websites that you visit.

3. Your consent

By submitting any information about you and, where applicable, others within this web site, you and they consent to its use as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. If you do not want us to have personal information about you, please do not submit it to us.

4. How to contact Save & Claim Limited

We welcome your views about our website and our Privacy Policy. If you have any queries or comments please write to Save and Claim Ltd, Anchor Buildings, Westgate, Morecambe, Lancashire, LA3 3DD

Disclaimer

Save and Claim Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities.

The authorisation number is CRM 17673 further details are available and recorded at: www.claimsregulation.gov.uk

Save and Claim Ltd does not give legal advice on Personal Injury or Industrial Disease claims. It acts solely as an intermediary service for the general public and law firms that have Save and Claim Ltd as an introducer.

All calls may be recorded for training and reference purposes.

Save and Claim Ltd is a UK registered company No 6582527, registered at Anchor Buildings, Westgate, Morecambe, LA3 3DD.

Complaints Procedure

At Save and Claim Ltd, customer relations are something that we strive to maintain and improve. Any complaint received is taken very seriously and is dealt with professionally and courteously in accordance with this complaints procedure. Our internal complaints procedure is designed to resolve our clients' concerns quickly and efficiently.

How to make a complaint?

You may complain to:

  • The Compliance Director
  • Save and Claim Ltd
  • Anchor Buildings
  • Westgate
  • Morecambe
  • Lancashire
  • LA3 3DD

Complaints can also be sent by e-mail to the Compliance Director at: web@saveandclaim.com

What happens next?

You will receive an acknowledgment either in writing or by e-mail within 5 working days of receipt. The Compliance Director will thoroughly investigate your concerns and a response will be issued within 4 weeks. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.

I'm not satisfied with the response...What can I do?

If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Claims Management Regulator, the Ministry of Justice.

Please note the Regulator will only intervene once all steps of the Company's in house complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, he cannot determine a complaint or award any level of compensation.

NB. Save and Claim Ltd reserve the right to decline to consider a complaint which is made more than six months after the complainant became aware of the cause for the complaint.

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